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TERMS & CONDITIONS  &  GDPR 2018 (EU)

 

Processing Time 

Most items will be processed and posted by Little Hungarian Hearts (LHH) within two business days. Any issues in delay will be communicated to the buyer.

 

Payment Options

All payment is made through Etsy and its secure payment process.                 

Etsy keeps your payment information secure. Etsy shops never receive your credit card information. See Etsy policies for more information.

 

Customs & Import Taxes & Charges

Buyers are responsible for any customs, import taxes and extra charges that may apply. Little Hungarian Hearts is not responsible for delays due to customs.

 

Returns & Exchanges

Little Hungarian Hearts gladly accept returns and exchanges.

Contact Little Hungarian Hearts within 7 days of delivery. LHH will only accept returned faulty, good inadequately packaged, wrong colour within 14 days of purchase. Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

LHH doesn’t accept cancellations but please contact Christina at hello@littlehungarianhearts.co.uk if you have any problems with your order.

 

Wholesale

Minimum Order £200

Carriage Paid £250

Packs of 10

Interest will be charged on late payments.

Contact Christina at hello@littlehungarianhearts.co.uk for LHH Line Sheet.

 

Retention of Title

Little Hungarian Hearts retains ownership of goods already shipped until they are fully paid for in both wholesale and retail cases.

 

Retention of Copyright

The logo and items sold are copyright of Little Hungarian Hearts.

 

Privacy Policy

Little Hungarian Hearts will only use your shipping, billin, and contact information:

To communicate with you about your order

To fulfill your order

For legal reasons ( e.g. paying taxes)

To send out the occasional newsletter to update you about Little Hungarian Hearts upcoming events, new products and special sales.

 

PRiVACY POLICY in accordance with the general protection regulations (may 2018) (EU) known as GDPR 2018

This Privacy Policy describes how and when Little hungarian hearts (LHH) collect, use, and share information when you purchase an item from LHH, contact me, or otherwise use my services through this website, and Etsy.com or its related sites and services.  As I sell through Etsy, my Privacy Policy is connected to Etsy.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. 

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

2. The Legal Base for Information Collection
The General Data Protection Regulations (May 2018) (EU) requires that I explain the legal bases I rely on to collect, use, and share your personal information. This may include a buyer’s affirmative consent to receive marketing messages, compliance with legal obligations, and a seller’s use of the personal information in their legitimate interests (improving their services, for example). Throughout this privacy policy, I will explain where and why I rely on these different legal bases.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. 
• I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use. 

3. The third parties with whom I may share personal information
The GDPR (2018) requires that I disclose the details of any personal information I share with third parties. 
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. 
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time I keep personal information
The GDPR (2018) requires me to disclose the period of time during which I will store personal information. 
Data Retention.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period – 6 years.

5. If transferring personal information outside of Europe, how the transfer will be handled
GDPR (2018) requires me to disclose if you transfer personal information outside of the EU and the legal bases you rely on to do so, such as consent and contractual necessity. 

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the USA and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as software such as Google Cloud is Privacy Shield certified.
Your personal information may also be used to fulfil your order through Royal Mail or similar postal services. 
Any other information will only be held by Etsy itself and for that purpose you should refer to their Privacy Policy

6. Buyers’ rights regarding my use of your personal information and my contact details
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. 
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me: 
For purposes of EU data protection law, I, Christina Pengelly, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@littlehungarianhearts.co.uk.

*If a customer contacts me to access, correct or delete personal information held by Etsy, I will request that the customer send a request directly to Etsy.

 

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